Refund Policy

Payments

Accepted Payment Methods: We accept all payments supported through: Net banking, Debit cards, Credit cards (Domestic/International), UPI.

Payment Processing: - Payments are processed securely through our designated payment gateway. Your payment information is encrypted to ensure the highest level of security.

Transaction Confirmation: Upon successful payment, you will receive a confirmation email with details of your transaction and relevant information. Please keep this email for your records.

Ticket Purchases:

Ticket Availability: Tickets are subject to availability. We recommend purchasing tickets well in advance to secure your desired seats or entries.

Pricing: Ticket prices are listed in Indian Rupees. Prices may vary based on factors such as seating, event type, or promotions. All prices are exclusive of applicable taxes unless otherwise stated.

Cancellation of Events: In the rare event of an event cancellation, you will be notified, and refund procedures will be initiated according to our refund policy.

Refund Policy:

Refund Eligibility: Tickets once purchased cannot be refunded and there will be no exceptions made. However, Refunds are eligible only under the following circumstances: Event cancellation Significant event changes (venue, date, time) Incomplete/failed transactions

Refund Process: To request a refund, please contact our customer support team at support@festa.world. Refund requests must be submitted within 2 to 3 days from the date of the event or the date of the announcement of event cancellation.

Refund Processing Time: Refunds will be processed within 5 to 7 working days from the date of refund approval. The actual time for the refund to reflect in your account may vary based on your financial institution.

Ticket Exchanges:

We do not currently support ticket exchanges. If you wish to attend a different event, please request a refund for the original purchase and make a new ticket purchase.

Contact Information:

If you have any questions or concerns regarding our Payments & Refund Policy, please contact us at support@festa.world